Polarisrider1... thanks for the reminder, you were correct, as stated per the Polaris 2010 Snow Check Program Rules, it specifically states "Guaranteed delivery of 800 RMK models by Nov 15th 2009. If any 800 RMK model snow checked is not delivered to the selling dealer by Nov. 15th 2009, the snow check customer will receive from Polaris $1000 rebate in addition to the snow check program options".
We still haven't received our new 2010 sleds as of today (haven't shipped to any dealer yet, therefore not delivered to us yet either). I am not publicizing this to bash Polaris at all, they are a great company that produces great products, and have and will continue to, for many years (with exception of my 2009 800 RMK that was recalled..lol). I just don't want anyone else to get stuffed on the supposed "guaranteed delivery date promise" like we currently are. The area DSM (no names) is REFUSING to give us (two of us, one sled each) the cash back due to the dealer we ordered from (again no names) sold out to another which was finalized in November. We realize that is an unfortunate and unforseen situation, however, we are just wanting them to follow THEIR 2010 SNOW CHECK PROGRAM RULES which they PROMOTE AND ADVERTISE, which we saw and agreed to last March when we snow checked/ordered. We were also told we could take delivery at dealer of our choice if/when dealership sale went through (and it did). This did not happen nor did we receive any communication from anyone regarding the situation. It was also mentioned "there's no snow up north or out west" as to justification for the delayed delivery. I will not comment further on that statement (out of line, unprofessional, and unacceptable answer for the situation). Again, my intent is not to bash anyone, Polaris or anything, I just don't want this to happen to anyone else in the future. We waited very patiently, made only two calls all fall, in early Oct and early Nov, to check on things and were told nothing specific as to the situation except for "we will notify you". The DSM however did agree to possibly try and cut us "some other kind of deal" with parts, accessories, etc which will probably not total the $1000 each. I just want everyone (customers AND dealers) to use this as a learning experience, as unfortunately more and more small dealers are closing up and selling out these days, due to the uncertain economic times. Where is the accountability on the Company's behalf and concern for the customer here? They should man up, admit fault and error, get to the root cause of the problem, take corrective action to prevent from happening again, and give us the $1000 rebate (each) on the sleds we have coming PER THEIR ADVERTISED PROGRAM RULES.
