We rented a couple of vipers from them & within the first mile my daughter sunk her Indy lite in a bog. It took 2 hrs 2 ropes 5 guys pullin & pullin to get her free. Young man (can't remember name) went back n forth from pats to where we were stuck to make sure we got out & continued on with our day. Return to pats with the lite in tow. Rented another sled & bought 2 pairs of boots & socks. & away we went. Complete class act. I had two brothers & a nephew with us... All from south Florida. They all said they could not believe the hospitality & cust service with everyone @ pats. We returned on Monday & had a way better day then Sunday. Again Big Big thanks to making it a great family experience. Wow a lil long winded there.