Shout out to Timberline Sports, rode Bruce Crossing /Mass City

pos1

New member
Rode last weekend Friday thru Sunday. Broke roller on clutch 10 miles into ride. Called Timberline Sports, said they had the part and they'd be there if it wasn't too late. I knew I'd be pushing their 5pm closing time by the time I got trailer, loaded up and drove there. No problem. Got there at 5:30pm (they close at 5pm), was in and out fixed in 45 minutes. Saved my weekend. While waiting for trailer at Sydnaw Station I talked to another guy who said the same thing. His sled broke the day before. Everybody else was 5 days out. Timberline fixed it same day. And he was taking phone calls to fix sleds when I left around 6:30pm. Can't say enough good things about that level of service. That's a guy who knows his customers.

And the riding. Rode Sydnaw and north of Mass City. Snow ok. Off-trail out of the question. That rain set the snow up like concrete. North of Mass City all sugar snow. Amazing how a few miles difference can change the snow. Groomers were out and you have to be willing to change your route based on the grooming schedule. Sunday morning, after a few inches overnight, we were first in groomed trauks that were fantastic. Then hit ungroomed that were pretty rough. Turned around to follow grooming and had a great 3 hour ride before heading home.

No question they need more snow.
 

Snirtdawg

New member
Headwaters Polaris in Watersmeet came through on Saturday as well. Needed an exhaust temp sensor for my Rush as the check engine light was coming on, they had it in stock and no labor charge, 1/2 hour later back on trail. Back home it would have been a weeks wait for part and en extra $100 for their effort! Unmatched customer service!
 

slowsi00

New member
Called Timberline Sports, said they had the part and they'd be there if it wasn't too late. I knew I'd be pushing their 5pm closing time by the time I got trailer, loaded up and drove there. No problem. Got there at 5:30pm (they close at 5pm), was in and out fixed in 45 minutes. Saved my weekend. While waiting for trailer at Sydnaw Station I talked to another guy who said the same thing. His sled broke the day before. Everybody else was 5 days out. Timberline fixed it same day. And he was taking phone calls to fix sleds when I left around 6:30pm. Can't say enough good things about that level of service. That's a guy who knows his customers.

we drive 6 hours north to have our ski-doo's serviced and inspected every year by timberline...i think that says enough.

they have pulled us out of the woods / same day fix / multiple week-saving / gave us parts off of personal sleds to make it work / you name it...

The job they do is spot on with the seriousness of motor-sports in the UP. I remember a tech gave us a part off his sled for a clutch issue, the part is still rocking out to this day. My buddy flipped him an extra $50 above the bill just for doing so. I think it was an $10 dollar part.
 

Sledhead!

Member
Nice to see this. Often we only have a few trips a year and to lose one is major loss due to mechanical issues. To have someone do what they do so fast, literally saved a bunch of trips I am sure!
 
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