B&M customer service

elf

Well-known member
I had ordered a set of running boards from B&M while at Haydays. Last Sunday I was finally getting around to putting them on my 2010 600RMK. After I had cut one running board off and was fitting up the new one I discovered they did not fit properly. So I sent a quick email with a picture to the address they had on their instructions. I had a response within about 15 minutes on a Sunday afternoon. We talked on the phone and the best solution was for them to take my sled and build a set that fit. So I met them halfway and they took my sled, made a set that fit it properly, installed them for me, and I just got back from meeting them halfway again and picking up my sled. They look great and feel great. Many thanks to Brian and Mike, great guys to do business with!
 

pez

Member
I agree. I bought their new exo front bumper. I was just leaving them a message about the ease of installation of a great product over the weekend. They answered and had a nice chat. Great guys.

I will be buying the rear bumper soon.
 

snobinge

Member
I put their boards on my XP last year and helped my buddy with his XP this year. Great product and I too thought they were a good group of guys willing to help with any/all questions. elf that is superb customer service that you don't normally get these days. Hats off to B&M!
 

scott_l

Member
I had ordered a set of running boards from B&M while at Haydays. Last Sunday I was finally getting around to putting them on my 2010 600RMK. After I had cut one running board off and was fitting up the new one I discovered they did not fit properly. So I sent a quick email with a picture to the address they had on their instructions. I had a response within about 15 minutes on a Sunday afternoon. We talked on the phone and the best solution was for them to take my sled and build a set that fit. So I met them halfway and they took my sled, made a set that fit it properly, installed them for me, and I just got back from meeting them halfway again and picking up my sled. They look great and feel great. Many thanks to Brian and Mike, great guys to do business with!


how far did each "party" have to drive?
 

elf

Well-known member
Sorry for the delay, just finally downloded pics from my phone. Have about 200 miles on them and really like them so far!
 

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