had bought a pair of klimate gloves. on 2nd day of using, on the right glove the seam totally ripped out at the thumb. I call them and explain them my situation. she says send them in and the warranty dept will take a look at them. if they fall within the warranty they will be repaired and or replaced. today a package shows up in mail and a new pair of gloves i get. this transaction was all within a 2 week period. this is what customer service is all about. THANK YOU KLIM.