Pat's Motorsports...again!

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Skylar

Super Moderator
Staff member
An excellent dealer is worth their weight in gold! June of 2017 I bought a Yamaha Viking from Kip at Pat's Motorsports. I went with the winch instead of the warranty because of the reliability of Yamaha and the 700 motor in the Viking. About a month after I bought it, I received a 3 year warranty card in the mail. I called Kip and asked what that was about, he told me he was able to get me 3 year warranty at no cost, pretty dang cool of him right? Fast forward to last Friday, 5600 miles on my Viking now, 4 months out of warranty, and my trusty steed loses power, and makes all kinds of cool grinding noises, she is done! So we go get the trailer and drop it off at Pat's. Got the call Monday afternoon, cases cracked, cylinder cracked, head cracked, crank bent etc. A lot of money to fix. I just received a call an hour ago from Jerry the service manager, Yamaha is going to cover all parts! Kip and his new general manager really went to bat for me on this! I can only imagine a hand full of dealers that would have been able to pull this off. A HUGE thank you to Kip and the crew at Pat's! In all my years of stopping here, and buying products, they have ALWAYS offered nothing but excellent customer service, and have ALWAYS taken care of me!

Thanks again guys. :)
 
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dwz

Active member
It’s the kind of service you don’t really expect but you receive it every time without fail excellent dealer!
 
srt20

srt20

Active member
What did you do to wreck a yamaha that bad????

Sounds like a good dealer that takes care of his loyal customers.
 
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chunk06

Active member
Awesome service! The new R max 1000 has me interested. When prices settle I will be giving them a call.
 
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slimcake

Active member
Yep patiently waiting for my new VR1 to show up at Pat's. Worth the drive to do business with those guys!!
 
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euphoric1

Well-known member
No surprise to the above comments! make the occasional stop there when up north, in business myself and the best hands down advertising is word of mouth! and you have to earn that, and Pat's is always there! Great job guys! Congrats!
 
B

billjd

Member
Skylar said:
An excellent dealer is worth their weight in gold! June of 2017 I bought a Yamaha Viking from Kip at Pat's Motorsports. I went with the winch instead of the warranty because of the reliability of Yamaha and the 700 motor in the Viking. About a month after I bought it, I received a 3 year warranty card in the mail. I called Kip and asked what that was about, he told me he was able to get me 3 year warranty at no cost, pretty dang cool of him right? Fast forward to last Friday, 5600 miles on my Viking now, 4 months out of warranty, and my trusty steed loses power, and makes all kinds of cool grinding noises, she is done! So we go get the trailer and drop it off at Pat's. Got the call Monday afternoon, cases cracked, cylinder cracked, head cracked, crank bent etc. A lot of money to fix. I just received a call an hour ago from Jerry the service manager, Yamaha is going to cover all parts! Kip and his new general manager really went to bat for me on this! I can only imagine a hand full of dealers that would have been able to pull this off. A HUGE thank you to Kip and the crew at Pat's! In all my years of stopping here, and buying products, they have ALWAYS offered nothing but excellent customer service, and have ALWAYS taken care of me!

Thanks again guys. :)
Click to expand...

That's above and beyond. Very nice of Kip and the crew!
 
K

kip

Well-known member
Thank you Skylar and thank all of you for your positive feedback. Means a lot to our crew!
 
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lenny

Guest
No one is more passionate about customer service that Kip. He stands on this principle and is all in. In my opinion, this dealership is beyond outstanding!
 
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