RushBadger
New member
sent
Polaris loyal and Potential Polaris Customers! NEED HELP!!
- Thread starter kip
- Start date
polarisrider1
New member
Sled Solutions
Member
Sent
garyl62
Active member
Even though I have had Green blood for my whole life, what the ****, I'll give it a shot. Send me the best bullet proof sled they have, I'll try to beat the snot out of it & let you know what I think.-Mezz
Gotta go with these guys but what the heck, if it's free it's worth checking out
Put me on the list
F
fusion
Guest
I'm buying my next Polaris from Kip. After all the customer testimonials on here for years, this dealer can no longer be ignored.
I was just at the dealer where I bought my Polaris Rush, I had ordered a part and I got a voice-mail to come pick it up.
The "kid" behind the service counter was discussing intensely with a Ski-Doo owner and his wife about a warranty complaint he couldn't diagnose because he couldn't "go 40 MPH in the parking lot to feel the vibration", and "BRP wasn't just going to approve for him to tear it down and go nuts without justification". It wasn't overly rude, but he wasn't really treating the customer very tactfully.
The guy had two newer Doo's in for service, one which they completed repairs and he took home.
Then when he was done with that guy, he came over to me, and I said, I have such and such part that came in, he asked for my name. He checked the computer, couldn't find it.
So I played the voicemail from the parts counter saying the part was there, and he ran back swearing that "insert name" makes them "look like idiots when they can't find stuff". And yes, he did swear.
Took 10 minutes to find the part so all was good, but I was NOT impressed. I hope like heck I never need any service out of them.
I was just at the dealer where I bought my Polaris Rush, I had ordered a part and I got a voice-mail to come pick it up.
The "kid" behind the service counter was discussing intensely with a Ski-Doo owner and his wife about a warranty complaint he couldn't diagnose because he couldn't "go 40 MPH in the parking lot to feel the vibration", and "BRP wasn't just going to approve for him to tear it down and go nuts without justification". It wasn't overly rude, but he wasn't really treating the customer very tactfully.
The guy had two newer Doo's in for service, one which they completed repairs and he took home.
Then when he was done with that guy, he came over to me, and I said, I have such and such part that came in, he asked for my name. He checked the computer, couldn't find it.
So I played the voicemail from the parts counter saying the part was there, and he ran back swearing that "insert name" makes them "look like idiots when they can't find stuff". And yes, he did swear.
Took 10 minutes to find the part so all was good, but I was NOT impressed. I hope like heck I never need any service out of them.
Was it A+ powersports in elkhorn? They're a bunch of knuckleheads with a low class operation
F
fusion
Guest
Negative....I don't really want to say because with the power of the internet, they could put 2+2 together and figure out who's reporting pretty quickly.
They weren't that busy so it narrows it down, and this makes the "kids" attitude even a bit more disturbing.
It's a bit out of my way, but I'll be visiting Kip next time around, and then I eliminate having to trailer a sled 264 miles north as well.
Customer service counts for a lot in my book at this point in life. You spend a ton of money on these sleds, the least the dealer can do is be appreciative.
And that includes ALL customer contacts, not just sales. If I was the owner of that business, I would have had a serious talk with that employee.
600_RMK_144
Active member
But you bought a Fusion. LOL! Just kidding, man. You are completely right, we do spend a ton on these things in the first place, plus the money on top to maintain them (which keeps these dealers in business).