Polaris warranty not so good? help!

[thorsdlt]

Can anyone help! After buying 2 new 2008 IQ LX's last spring and 1 of them the suspension wont adjust properly and, Polaris cant or wont fix it. I came to the fact that Polaris's warranty is not good. It has a fast m-10 that is adjusted to the max and the static sag is way more that it should be. When trying to ride the headlight shines in the tree tops and there is very little suspension. It gets worse as you drive. I did talk to the tec. at TeamFast and he said that my suspension is not a fast m-10. That this is Polaris's suspension, and has nothing to do with TeamFast. Of course the fix isn't cheap. The dealer knows its not right, but say's Polaris wont pay them to work on it anymore.( oh, I also paid over a $100 to the dealer to try to fix. for a spring preload washer.)

I believe I just wasted my money on Polaris. It wont happen again.

Anyone have an ideal?

 

[HIGHLANDER]

yep..dont buy po anymore

 

[polarisman]

first off had manney problems my self with polaris and thier warrent over the last 4 years and its not that polaris does not want to cover the problems, it is the company that does warranty work that polaris hired, we have sat on the phone with the warranty company and polaris many times, its real great when you have 2 burn downs in one year and cluth side bearing go out, and then they send you the parts to fix it and they are different then the original ones and polaris says they are the right parts, we locked them in on that because they know they have a problem with the 07 clean fires, as for me it most likely will be the last polaris for me

 

[swampcat]

Yes, its called voting with your wallet, it works in many differnt ways. Only YOU can decide how it works.

 

[btmik11x]

Usually what causes a sled to ride low is either binding in the suspension of weak springs . By adding the shim the dealer was trying to increase your preload and in turn increases your static ride height. Try pulling up on the the back of the sled. Does it settle back in at a very low height or hang up where it should be. If it settles back too low, look at springs. If it hangs up look for binding at all mounting points and suspension pivots.

 

[G]

Just trying to help here thor, how much do you weigh with all your stuff on?

 

[thorsdlt]

Just trying to help here thor, how much do you weigh with all your stuff on?

About 250, Its set at 5 and it sags over 4 inches. It also gets worse as you drive. It sets 1 1/2 inches lower with no weight, than my other sled.

 

[G]

Are they using an air-shock in this suspension? Do you have a handlebar mounted switch to change the damping on the rear suspension? It may not be a FAST M-10 but it may share a few things with the M-10. If it has an ACE they are famous for icing up. You are not heavy enough to be having pre-load problems like this.

 

[thorsdlt]

Are they using an air-shock in this suspension? Do you have a handlebar mounted switch to change the damping on the rear suspension? It may not be a FAST M-10 but it may share a few things with the M-10. If it has an ACE they are famous for icing up. You are not heavy enough to be having pre-load problems like this.

The rear shock is gas and has been replaced. Front shock is a throwaway I was told. The adjustments are on the rails of the suspension and requires 2 wrenches. Its at max setting. The front shock also had 3 washers added for spring preload. And Polaris says to me and in my owners manual that it is an "Fast M-10 suspension". I believe it didn't ice up but the shock or shocks heated up (ideal from TeamFast).

 

[G]

Owners manuals can be kind of generic. The M-10 was a factory installed option with Pol for a few years. It is probably still part of the owner's manual even though it isn't on your sled. I am looking for a schematic for your suspension. You mentioned you have 2 identical sleds. If this is true melt them both off and check for obvious set-up differences other than the things you have changed on the problem sled. If there are coil springs on this model check to see if they are the same color and diameter. If there are wound springs check these to see if the diameter matches. Check to see if the arms of the suspension are mounted in the same holes on the slide rails. Also if there are limiter straps check to see if they are the same although this shouldn't matter for this problem. Years ago on an AC I had it was possible to install the suspension and have the rear scissors overcenter. When this would happen it was still possible to tighten the track and everything looked right but the rear scissors was out of position and caused all kinds of weird stuff to happen. Perhaps someone put your suspension together wrong????? I will keep searching for a scematic.

 

[thorsdlt]

Grub
Polaris really does call this an fast M-10 suspension for a 28 inch track. But TeamFast says there are misrepresenting Fast M-10 (Brian from TeamFast tec). I have 2 identical sleds and to start with I found no difference between to two on looks at all. But they were totally different in the way they performed. 1 follows the owners manual to the tee on setup the other just sags to much to start with and gets worse. Lucky for me my wife's sled is the good one. Her sleds suspension will fad after working it hard she say's. With the all the trips to the dealer the suspension received many changes with not much help. They even changed the ski pressure settings. They had it totally apart and re greased. If there is something was installed wrong the dealer or Polaris tec's cant find it. A guess, it could be the coil over spring is weak, but the test they did say's its ok. ?????? Polaris wont pay than.

 

[rakins800]

if I were you I'd find a aftermarket service shop such as Goodwin Performance in your neck of the woods. got to be some around Wausau.

 

[G]

Don't know of ANY dealers that have the equipment or ability to properly test a coil over spring like you describe. Usually they would just swap in another spring (if they had one) and see if that would fix the problem. I'm sure the fact that your sled is nearly new with not many miles enters into this. Springs are usually not a problem until there gets to be a lot of time and miles on the sled. It sounds like you have been through the shocks. If they aren't air shocks they would have nothing to do with ride height to begin with. You have greased the suspension so it can be assumed that it is not binding or hanging up anywhere through its normal stroke. It just about HAS TO BE a spring. I am in agreement with the previous poster - take it somewhere else. You may have to pay to get it fixed but it sounds as if Pol already wants you to pay. Either way you will be out some shekels but it would be nice if you could at least go riding. Sorry I couldn't be of more help. It is hard to fix stuff like this over the 'net. Good luck.

 

[cemmer]

If i remember right they really took away alot of the adjustment on the 08's because many riders set it up bad and complained about the ride and overheating issues. They changed the springs on them to try to have them adjust more like a standard suspension. I have a 01 Polaris with a factory M10 it sure sounds like a shock issue, mine gets that way when the shock needs to be rebuilt. I am a big guy and here is some of the things i have done to mine, put on the big spring, rebuild the shocks with a heavier fox shock oil to help with the sag and fade issues but mine is alot closer to Fast's than yours is. If you can afford it get the Fast upgrade you wont be disappointed, 1 thing they are not a mogul pounder suspension.

 

[polarisrider1]

Pretty sad you guys think you have to slam on Polaris on here. 250#'s? get real. the sled is shipped for an average rider of 185#'s. M10 will say M10 on it. Does it? M10 doesn't mean unlimited load. I seen a 400 plus pounder on a skidoo Summit 146 couldn't figure out why the motor would cut out when riding but not while left idling. Duh! he was crushing the wiring harness under the seat and creating a direct ground to the tunnel engine would die.. He cried Skidoo was junk. Not true. learn about your ride before you slam it. Put in the correct spring. I added the 235# spring to my sled and what a nice ride I have. Your dealer either doesn't want to hurt your feelings or they don't know what they are doing. I never had any warranty issues with Polaris in 38 years of riding there sleds. go figure?

 

[thorsdlt]

polarisrider1

Sorry you feel this way. Alot more time was put in to this sled to set it up than you make it sound. Me the dealer and Polaris all tried to set it up and failed. I was not trying to slam Polaris. I owned nothing but, for almost 30 years. I do how ever wonder why Polaris cant fix it in the last 2 months, and they have stopped trying. I did ask for idea's and thank you everyone else for that.
Oh and by the way if you want to know what happened to m-10 just call TeamFast, they will tell you.

 

[fredster]

I agree on the weight ranges, on both of my Yami's with monoshock the factory rear spring is only good for a 200 pounder at the highest preload setting, above that you need to go up to a stiffer shock. I am around 205 with my gear on and spirited riding results in an occasional bottoming out. You have to have the right spring to start with.....

My wife rides a 2005 600 Classic with the M10 and I have done quite a bit of reading up on the internet. Somewhere I found a long PDF title "M10 tuning" and it was extremely helpful in setting up her sled. I seem to recall that up unitl 2006 or so the M10 from Pol was a true M10, and sometime later (2007?) they started used the modified version that Fast doesn't acknowledge. There ARE differences between the two, and again after a lot of googling I recall finding an article outlining the differences.

I just spied this on the teamfast site - it fits any 121 or 128 M10, maybe something to check on...would make for an awesome ride, and beats sending your money to Pol...

http://www.teamfast.com/products/airwave-booster-kit

Good luck!

 

[fredster]

BTW I also looked through the parts section in their online store and they DO offer a HD spring for bigger riders....

 

[polarisrider1]

polarisrider1

Sorry you feel this way. Alot more time was put in to this sled to set it up than you make it sound. Me the dealer and Polaris all tried to set it up and failed. I was not trying to slam Polaris. I owned nothing but, for almost 30 years. I do how ever wonder why Polaris cant fix it in the last 2 months, and they have stopped trying. I did ask for idea's and thank you everyone else for that.
Oh and by the way if you want to know what happened to m-10 just call TeamFast, they will tell you.

Did you try another dealer? This amazes me. And saddens me to here your troubles. I switched front shock spring to 235#, skis to grippers and removed front radiator. on my IQ. because it "Pushes" in turns. I do believe these things should of been dealt with from Polaris at release but were not. I may be "lucking" my way thru. The older indys and Edges were like an old truck that would not die for me. My brother called today to annouce he just wracked up 16,000 trouble free miles on his 96 XLT Mono block. Go figure???? I believe the bulk of the problems with the motors they are building currently is that they can't get the EPA requirments out of the 2 strokers and they are to stubborn to admit it or they think it is the least costly way for them to persue what they know in the 2 stroke. This reflash issue is all about pushing the envelope with the motors for EPA yet trying to get them from melting down when actually ran hard.. But pity the "fool" who buys my used sleds because I beat them hard, put away wet and they keep on going. This alone confuses me. But they are machines and they are not an exact science. A sled built on friday is not the same as one on wednesday. I guess? oh! that was my rant. good luck with your suspension.

 

[uncle_ed]

If the rear shock has already been replaced I would be suspect of the front shock spring. The only way the dealer could tell if it was good was to measure its uncompressed height. If they did not do that then they guessed.You have 2 identical sleds so I would take an hour or so of your time and swap front shock/spring assemblies and see if the problem carries over to the other sled. If it does you need a new spring.