What Would you Expect to Pay iIf You Cancel Your Reservations at the LAST Minute

[Dave_B]

Seems to be the topic of the day and an issue we all have had to deal with in the past.

REMEMBER - I am talking LAST MINUTE cancellations. say 24-48 hours prior to check in.

 

[mebearman]

I say that you should have to pay. If they held the room for you and for whatever reason you cant make it and they turned other people away. YOU PAY

 

[upsledder]

I would say whenever you make a reservation you find out what their cancellation policy is and that is what you live with.

 

[groomerdriver]

I would say whenever you make a reservation you find out what their cancellation policy is and that is what you live with.

X2

 

[scott_l]

I agree with others that have said it is each persons responsibility to find out the cancellation policy.

But in circumstances like many of us have experienced the past 4 or 5 days where a huge percentage of the snow has melted and many trails are now closed, I would think a full refund should be made!

I will not stay at a place that has a two week cancellation policy or no refund policy!

 

[wilson]

perhaps give you credit towards another weekend at a later date

 

[toddspolaris]

I agree with others that have said it is each persons responsibility to find out the cancellation policy.

But in circumstances like many of us have experienced the past 4 or 5 days where a huge percentage of the snow has melted and many trails are now closed, I would think a full refund should be made!

I will not stay at a place that has a two week cancellation policy or no refund policy!

X2. If its a snowmobile trip and mother nature doesn't hold true than I think they should refund all. can't help what we can't help. Now on the other hand, snow is great and you call in the day before, than better expect something to pay.

 

[Cat Woman]

perhaps give you credit towards another weekend at a later date

x2

 

[thunderstruck88]

ok lets say its a death in the family I would expect a full refund and when I look on line for a room that's one of the first things I look at makes it easier for me as a customer to go to a customer friendly place also most places can fill that room with ease thes days I vote full refund !!!

 

[Dave_B]

Things happen, like family emergencies, etc all the time that impact what we all would expect from a refund policy.

I was really trying more to keep it weather/condition related and waiting until the last minute to cancel assuming you have done your own research on conditions, forecasts, etc.

Dave

 

[yamahauler]

I think resort owners that want people to return year after year would refund the money in full. On the other hand, maybe the people that cancel their reservations could offer $10-$20 knowing the resort is losing a lot more than that.

 

[700classic]

X2. If its a snowmobile trip and mother nature doesn't hold true than I think they should refund all. can't help what we can't help. Now on the other hand, snow is great and you call in the day before, than better expect something to pay.

The resort owners can't control what Mother Nature does either. Partial refund would be reasonable for me.

 

[olsmann]

define last minute? 24 hrs? 48 hrs? a week?

 

[Dave_B]

REMEMBER - I am talking LAST MINUTE cancellations. say 24-48 hours prior to check in.

 

[tealracing16]

I think as with any place if you define a 48 hour cancellation time with 50 non refundable US dollars and they call and cancel then that is the policy. How many times on this site do people complain about a speeding ticket when they were only doing 10 over? If I called Friday for a Fri/Sat stay I would not expect a full refund. I am an adult and can make decisions based on the facts I have right now and live with my decision. I can't control Mother Nature and neither can a resort owner. What happens if I cancel a 4 night stay but they start getting pounded Friday, should I expect them to have my room available now because there is snow?

As somebody who would like to own a business I say you have a rule and stick to it. I guarantee if somebody in Green Bay canceled the Saturday of a home Packers game they would not get a refund, even if Rodgers and the whole starting offense was in IR.

 

[Mattarsc]

play then pay

A flat rate or pay in full. If I was riding somewhere and knew that the weather was not going to hold out, (say this coming weekend) and I waited and waited and waited. It's a gamble. I would pay in full for waiting that long and giving them false hope. OR, I would ask first if I could take that money and apply at towards next years visit?!? Hoping.....

 

[maddog24]

Neither of your answers. If the cancellation is do to no snow or unridable conditions. I would say its not your fault the snow melted, its also not the lodge owners fault. I would say one nights lodging is charged, but will be held as a credit for future rental and or stay.

 

[formanek]

As a bar/restaurant owner that accepts reservations I say there is no way you can charge a person for services you did not render. If they cancel last minute for whatever reason you have to honor that. I sure as **** can't accept a reservation for 8 people and if only 4 people show up, charge them a certain amount for the 4 non-shows. Running a business there are a lot of risks. You should not punish the customer for their misfortune of having to cancel. That is the business owners risk. The customers would appreciate your undertanding and the word of mouth would be the best advertising you could get instead of them telling others that you charged them for something they never received.

 

[Dave_B]

I would say one nights lodging is charged, but will be held as a credit for future rental and or stay.

I agree with this approach. I just wanted to see what everyone else's thoughts were. Not only from the snowmobilers standpoint, but also the hotel/resort owners point of view.

No matter how you look at it, it sucks for everybody but I don't think we, as snowmobilers, should expect the owner the the place to eat the entire cost if we didn't do our home work on conditions and forecasts and wait until the day before to cancel.

As the owner of the lodging establishment, I don't think they should be left to eat the entire cost if their guests wait until the last minute to cancel.

All of this assumes that the cancellation policy, if any, was explained at the time the reservation was made.

Thanks for all the responses!!

Dave

 

[squat]

For weather conditions, you can’t tell me you don’t know the weather is going to be bad and have to cancel any less than 48 hours out. All you have to do is look at JohnDee.com! lol

I personally would go anyway and just not sled. There are sights to see and Captains and Cokes to be drank! lol