i bet that required a little thinking time. lol
What Spring Deal 2013 Sleds Did You Buy?
- Thread starter whitedust
- Start date
pwolfy2003
Member
Allright as some of you may or may not know I had some major issues with my POO the past couple years and especially this year. I felt that Polaris owed me something for all the troubles ( Breakdowns) I have had. I politely called the Polaris hotline after my dealer recommended that I should do that and see what if anything they would do. After 3 weeks of phone calls Polaris called my dealer and told them to tell me to call them again as they had something to offer , but would not tell him what it was. So I called them and they apologized up and down and told me that as a very loyal customer they would give me another year of bumper to bumper coverage on my 2011 snowmobile.. I was very content but not totally happy but understood there wasnt much more that they could or would do. After the phone call, which by the way was on speakerphone in my truck, I told my wife and son that I was pretty happy and would run the sled another year.Well we were actually on our way to Mich. and rode Friday and got all ready Sat. morning and got going 3 miles down the trail and blew out the chaincase. Towed the sled back to Headwaters and left it there to fix. We were up with the neighbors and kids and had a 4 day weekend planned so I thought I would rent a sled. So I did and got 5 miles down the trail and blew the motor . So whatever. we went back and sent everyone else off to have fun. Next weekend picked up sled and put 810 miles on in 2.5 days. Next weekend go back up with my son and Sunday AM a A-Arm broke off. Ruined yet a 4th trip of year. Took it into dealer to send in for warranty and they turned it down due to no warranty left on sled and also said wouldnt cover it as I couldve hit a rock or something, which I totally understand. But then I told them about phone call giving me a free year and they totally deny giving that to me. Im in unbelievable shock as is my wife and son who heard the whole conversation, and dealer cant believe it either . I am so upset Im not sure what if anything I can or should do. Sorry for being so long winded but had to vent. Any suggestions ?????
Got a letter from Ranger boats with free $100 credit card for Rangerware & letter stated I had 1 year from June 2011 to use free cc on Rangerware. They gave me this free $100 credit card because I bought a new 2010 Ranger & trailer in Sept 2010. So I took my time ordering stuff got bored in Feb with marginal snow conditions so ordered $100 worth of Rangerware & gave them the CC # & they told me free CC had expired. I said BS NOT what letter says would you like me to scan & email letter to you? Order taker said no I'll just make it effective here & redate it. Ok with me I'm still getting $100 of free stuff. Moral of the story is you need it in writing or just dust in the wind with big companies nobody knows nutin if you are not in their data base that warranty or freebies have been given to you. Somebody at Poo dropped the ball so your conversation never happened. I would call again & complain also let your dealer know how let down you feel. It SUCKS when an OEM won't stand behind their product & why I left Doo after my 800 crank froze & had flaking rings like this never happened to anyone else & after all the Doos I bought! F them bought a Yamaha Attak best sled I ever had. There is a time move on when your biz is not appreciated by the OEM.
polarismike
Member
With that much bad luck I would be looking at unloading that sled, even if they give you more warranty. That is alot of trips to have problems and ruin your trips. The biggest problem is you lose confidence in the sled, and it is always on your mind when the next breakdown will be.
any one else picture mistress Helga standing over these guys.thank you mistress Helga may I have another.
I cant believe poo pulled that one sounds like a bunch of BS I would be done also.but not until every snow/atv forum was informed of what is up with poo consumer relations.
you can crash in my spare bedroom if you want to drive 20min every morning and camp out in the lobby of the suits HQ all day this summer.
polarisrider1
New member
Oops, forgot to mention the 06 Doo 600 Renegade, No way was I going with a fusion.
polarisrider1
New member
All these horror stories. I never had to deal with Poo direct, but again never anything major. Good dealers are the key. I always hear great stuff about Headwaters Poo. I really on Peacock and Nelsons Speed Shop to do battle for me. Both dealers know me by first name and treat me very well. Both have fixed stuff off warenty and have put my sled on top of the repair list when needed. They know I will be back. A dealer is like an Insurance agent in my book, they go to bat for there customers. Nobody should have to deal with the manufacturers directly. It grinds me to hear what some of you guys go through.
That really does suck. I would be beyond pissed, and would be riding something else for sure.
The first 12 years of my sledding career I was a diehard Cat guy, nothing was better than a Cat, NOTHING. Then, my dealer went out of business, guess what? I found out I was more dealer loyal, than brand loyal. Since then I buy what I think fits my needs, no matter the brand. Is a company as loyal to the customer as the customer is to the comapny? Not a chance!
I just went thru similar problem with a Yamaha, although it was a grizzly, still similar results. Buyer beware is more true now than ever, after 40+ days (in the first 2 months of owning) at dealer i filed a lawsuit, I am 1.5 years into it now and still not done. Being a mechanic by trade I think I'll buy used from here on out. Good luck.
pwolfy2003
Member
Dealers
Yes a dealership going to battle for you is key. I have an awesome dealership back home here (Freds Fastrac in FonDuLac WI.) and they tried and Polaris lies to them too. I also deal with Headwaters in Watersmeet Mi. when I have problems there and both places have treated me like a King in getting going as soon as possible . That is why Im having a hard time switching brands but if something doesnt get done Polaris will not get another dime of mine. BTW. my wife is due for a new sled too and she is ready to switch also. Thank you guys for your support and a fellow JohnDeeer has responded to my letter and is going to try and help me out. And as far as getting this info to others on other forums I will if nothing happens.
Yes a dealership going to battle for you is key. I have an awesome dealership back home here (Freds Fastrac in FonDuLac WI.) and they tried and Polaris lies to them too. I also deal with Headwaters in Watersmeet Mi. when I have problems there and both places have treated me like a King in getting going as soon as possible . That is why Im having a hard time switching brands but if something doesnt get done Polaris will not get another dime of mine. BTW. my wife is due for a new sled too and she is ready to switch also. Thank you guys for your support and a fellow JohnDeeer has responded to my letter and is going to try and help me out. And as far as getting this info to others on other forums I will if nothing happens.
ya know every now and then you buy something new at its a turd, just happens don't matter what it is just luck of the draw i guess. whether its a car, sled, lawn mover washing machine, or whatever. it happens sometimes and sucks.
for that dealer to look you in the eye and lie to your face about not giving you the polaris hot line to call is beyond reprehensible.
I would strongly consider a different brand a snowmobile and then i would maybe consider fire bombing that no good dealer of yours.
for that dealer to look you in the eye and lie to your face about not giving you the polaris hot line to call is beyond reprehensible.
I would strongly consider a different brand a snowmobile and then i would maybe consider fire bombing that no good dealer of yours.
pwolfy2003
Member
Timo ,dont know what u are talking about as far as the dealer . Freds have done all they can . I dont know what u r talking about as far as hotline number.
skiroule
Well-known member
Some great points made here about dealers and dealer loyalty versus brand loyalty. I have a dilemma in that I'm really happy with both the Ski-Doo and Polaris dealers in my area. It actually makes it hard to favor one over the other.
These dealerships aren't fancy, no massive showrooms, and no matching shirts but they seem to care about their customers. This winter I was telling the owner at the Ski-Doo shop how happy I'd been with my Summit and I made the comment that it probably wasn't good for his business that I've kept it so long. His response was "you know, it's not just about selling machines, you want people to get good use out of what they have." Not the answer I expected. I bought several Polaris models from the dealer in my area in the late 1990's, early 2000's but after I switched to Doo in 04' I didn't have much reason to visit the Polaris dealer. One day after about a four year absence, I walked into the Polaris dealership and ran into the owner. Even after all this time, he greeted me by name. Granted it's a gift to be able to do this but he makes the effort and it pays off. About a year later I bought a high-end Alumacraft from him.
Now back to the 2013 question. I'm really crunching the numbers to see if I can pull off a new machine next year. I'm really liking the RMK this year and I'm trying to decide if I can believe the website. If I filter on the special edition models using RMK/800/Electric Start/155x2.4 track, it shows the 155 RMK ES models and the RMK 155 Assault Powder. If this is the case, this is a pretty good deal because you're getting the deep snow track and electric start on the Assault for about $200.
Went to the Polaris/Arctic Cat/Yamaha show yesterday and when I was there I thought the turnout was really light. May have had something to do with the weather. In any case, I got to see everything first-hand which is always a valuable thing. BTW, the Indy 600 is pretty cool.
These dealerships aren't fancy, no massive showrooms, and no matching shirts but they seem to care about their customers. This winter I was telling the owner at the Ski-Doo shop how happy I'd been with my Summit and I made the comment that it probably wasn't good for his business that I've kept it so long. His response was "you know, it's not just about selling machines, you want people to get good use out of what they have." Not the answer I expected. I bought several Polaris models from the dealer in my area in the late 1990's, early 2000's but after I switched to Doo in 04' I didn't have much reason to visit the Polaris dealer. One day after about a four year absence, I walked into the Polaris dealership and ran into the owner. Even after all this time, he greeted me by name. Granted it's a gift to be able to do this but he makes the effort and it pays off. About a year later I bought a high-end Alumacraft from him.
Now back to the 2013 question. I'm really crunching the numbers to see if I can pull off a new machine next year. I'm really liking the RMK this year and I'm trying to decide if I can believe the website. If I filter on the special edition models using RMK/800/Electric Start/155x2.4 track, it shows the 155 RMK ES models and the RMK 155 Assault Powder. If this is the case, this is a pretty good deal because you're getting the deep snow track and electric start on the Assault for about $200.
Went to the Polaris/Arctic Cat/Yamaha show yesterday and when I was there I thought the turnout was really light. May have had something to do with the weather. In any case, I got to see everything first-hand which is always a valuable thing. BTW, the Indy 600 is pretty cool.
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I dont agree at all
Just not my style to do this on other websites. JD sure as you can have a mature discussion here but other public forums the brand loyal will turn this all around & somehow become pwolfy2003 fault which is plain wrong.
Best to contact suits at Poo as they fold like paper anyway at that level. lol
but most can see through the pom poms and see the truth.you dont want to post in the middle of a poo circle jerk. I have seen posts about issues and shortly after the issue had been resolved.believe it or not they all have FT guys and gals on the pay roll reading writing and doing damage control on the fourms.
they all know how toxic a thread can be when it goes viral
they all know how toxic a thread can be when it goes viral
sorry i read into it wrong. i thought the dealer was the one that told you they'd give you the extra year warranty but it sounds like it was polaris. my bad.
good luck with whatever you do.
good luck with whatever you do.
Rupp Collector
Active member
Wow, this went away from the original heading. Anyway, decided to retire the old 2001 & 2002 Polaris 600 XCSP's and snowchecked 2 800 Switchback Assaults with the retro wrap. Hope they serve us as well as the 600's did. Mine ended the year at 28,500 & my wifes 2002 has 18,289 miles. Amazingly bulletproof sleds.