Getting in touch with Bergstroms?

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beventbomber

New member
I ordered a set of triple points several months ago and have talked to them a number of times, because my order changed. I talked to them as recently as 2 weeks ago to see when they estimated the shipping date. They promised that I would get them the next week. No show. I have tried calling over 50 times since then and it is always busy. I needed these carbides when he told me I would get them. Any advice here? He has my payment info so I am afraid as soon as I buy other ones I will get them.
 
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big10champ2003

New member
I would buy new ones then cancel my payment on the other ones. Also report to BBB, and I dont think that I would do anymore buisness with them.

Where did you buy them .... online, ebay, phone????

I hope you didnt spend to much.
 
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whitedust

Well-known member
Chill...... Scott is a busy man that makes an excellent product. Scott does not bill until he ships. Thaw & rain coming anyway why not wait for the best carbides made? Scott always comes thru & does care about you. Great guy!!
 
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Deleted member 10829

Guest
Customer service is as important (more actually) as the product you produce. If that's the service he provides, I would go elsewhere.
 
C

catalac

Active member
The only reason I like my duel runners, is for the darting. I don't have any, but the cornering isn't worth a crap, even with 9inchers.
Those triple points probably corner great, but what about the darting issue?
 
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russholio

Well-known member
Darting has very little to do with the carbide or runner. It has more to do with ski alignment, ski "balance", and suspension setup.

If using a dual runner carbide cures your darting, it's because it's treating the symptom and not the cause. Much like how a decongestant cures your stuffy nose, but it does nothing about the cause of said stuffy nose (a cold, allergy, etc.)
 
3

3_old_jags

New member
The Triple points are great. As far as darting Bergstroms will provide a shim to put on the ski to help stop this. His knowledge is unbelievable great guy to talk to.
 
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whitedust

Well-known member
Triple points carve like a knife ski savers & shims solve darting. Bergstrom has turnkey package & yes this is his only gig. If you purchase 2 sets of triple points 1 for early season & 1 for prime season you will have the ultimate package that will last you many 1000s of trail miles. Plus no waiting you have your spares. Works for me.
 
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snoduke

New member
I have used triples on my 2002yamaha 600 have 3854 MIles on shimmed per Bergstrom still have 60% left. Only thing done was swap left And right bars after 2500Miles.
 
X

xcsp

Member
Contacting Bergstrom Skegs

You may have better luck contacting him by e-mail, by phone can be hit or miss, at least that is my experience.

I'm a satisfied customer of Bergstrom's products!!
 
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luke_duke

Member
They are a great product. Definitely use email if your not getting him on the phone., maybe you have a old number(just a thought). I have had 2 sets, 1 for each new sled I purchased. It is a great product and will take care of your darting. I feel bad for your dilemma and I am sure after you talk to him he will prolly make it right with you(just guessing).

I was warned about this issue before I bought them bought I had great service before and after the sale. I don't know the guy but he was very nice when I dealt with him. Good luck but your frustration in this situation is understandable.
 
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Pizza Man

New member
Scott's a great guy.
I ordered Triple Points from him last year.
I put them on and after the weekends riding, didn't like them.
Called him to talk about it.
He said to send them back for a full refund.
I did and got the refund back.
 
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teamblue

New member
Pm Me your contact info and I will drop it off to Scott I live 4 miles from his shop, He is a 1 man shop and is very busy this time of year. I am going out of town Thurs. but I will be back Sun. I can stop by Mon.
 
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brentd

New member
I also could not reach him on the phone, I live an hour away from him, so I drove there he has been waiting for carbide. Scott knows more about darting and how carbides should work than anyone I know. I had a set of triple points on one of my old sleds thats why im going back to them, they work and last better than any other carbide on the market.
 
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