We need more people like Paul in this industry. Customer service is a lost art but the people at SS haven't lost it. I was desperate for one of his tunnel bags for a trip out west. Sled Solutions said they would be getting some in and would call me as soon as their shipment came in. I didn't think it could happen and that I would get a call while I was out west and not before. Yesterday morning the shipment came in, Paul called shortly thereafter, and my bag was sent out to the mountains ahead of me. Thanks Paul