Kip and Trisha and their staff at Pat's are the best thing that has happened in my snowmobile adventure that started in 1967!!!
Here's the story. A fella comes into my store and and pays for gas. I thank him for that. He then says he has a new 850 Poo out front and that he's not happy with the ride. So I ask him what's wrong. He said the sag seems not to be correct. I asked him what he weighed. He immediately gave me a look like it was an offensive question. He tells me in full gear he's 210. In full gear I'd be awful surprised if he wasn't at least 235 but I could be wrong. I told him that he may need to upgrade his springs to a larger rate. He then said he could here a clunk or something of that sort when he hit his brake. He was studded so I asked him if he had the proper stud height. He said yes and that it's impossible for the studs to hit with the tunnel protectors in. I then asked how many miles he had. He said 450. I told him that he needs to adjust his chain as it will most certainly be loose. He turns away to leave with his back to me shakes his head and said thanks a lot, you were real helpful as about as sarcastic as it gets! Whoa! Rare, but I let my true anger get the best of me. I walked out from behind the gas counter and went outside. I told him, what do you want from me? You asked questions and I answered them respectfully and to the best of my knowledge. He tells me that he's owned my sleds than my age and that he wanted to speak with the owner. I nicely informed him that I am the owner. He then tells me he's going to go onto Google and leave a negative experience about my business. I just can't believe it. He then goes on to tell me that I only want to get his money and that I was angry he didn't purchase here. I don't even know this guy! It really ticks me off that you genuinely help someone and they're offended and leave negative feedback. This shouldn't be allowed and google should not be able to do this. I can't even respond without setting up a google account. People like this make me want to sell this damn place I'll tell ya. Yeah I'm living in the U.P. to become rich and take his money! Wth! I told the guy I didn't want people like him in my store and told him he's a total rectum. Sorry, couldn't help it, I was infuriated. I'm not politically correct when it comes to ignorance. I gave him a thumbs up and he flipped me off. When he hopped on his sled to take off I could see his rear shock was totally blown out. I could've easily helped him with warranty but it was apparent someone had pissed in his cheerios and he was unhappy because his suspension was ill performing, so he takes it out on me. A grown man acting this way, unbelievable. Now I have a negative feedback because of a total douche bag!! Why not just say, my suspension isn't right, can you test drive it or take a look at it. Easy, right? Nope, gotta be a total rectum! Sorry, but I gotta vent! I just don't think it's right that a total ******* and liar can go onto Google and leave negative feedback. What a joke!