Mystery Polaris Parts

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kirk600

Active member
Wow Kelly, you sure know how to "let them breathe......."

It sounds like your service guy needs to be more agressive with Polaris. 400 miles is not average retail, unless it
Was ridden by someone on a race track. And with previous service record I would think they would Do more.......

I would be curious, are they pricing the parts at retail, piece by piece? I know you can go to different dealers and get
different pricing........but they have way less than that into it when building them.

My gm dealer said dealer markup from manufacturer is 100% on most parts, think about that for a moment and tell me it doesn't make you all warm and fuzzy.

At least you will have it ready for next season Kelly

Best of luck with Polaris
 
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snoluver1

Active member
You know Kelly the more I think about your situation the more ticked off I find myself getting, and its not even my sled!! Personally, I think this is solely on the dealer and how they are handling it. You have 400 babied, non moded miles on this sled. I know you and how well you take care of your stuff! You bought and paid for an extented service contract on a sled with known engine problems. You bought not one but 2 brand new sleds from this dealer in the same year, if I'm not mistaken? I think it is absolutely assinine that they are trying to say this is a 7k repair. You need a crate motor replacement plain and simple. There is no way on earth a crate motor from polaris cost 7k. When I blew up my Cat motor, I was 1000 miles out of warranty, had no extended warrenty and my dealer fought to get it covered 100% because they new there was an issue with a certain # of early release motors that year. I guess the point I'm trying to make is a good dealer can get things done. I would be looking for a new one if I were in your shoes!
 
D

Deleted member 10829

Guest
Kelly did say the dealer was going to push for full coverage, so let's see how that turns out first. I would remind them of your history of purchases, 3 new sleds in the past few years, and that you hope to purchase more in the future. I'm confident Polaris will make it right if the dealer pushes for it. There is no reason you should have to pay anything other than the deductible!
 
skiroule

skiroule

Well-known member
snoluver1 said:
You know Kelly the more I think about your situation the more ticked off I find myself getting, and its not even my sled!!
Click to expand...

Sorry to get you all worked up Adam but I’m thinking I could use it to my advantage. I doubt if my dealer knows I have east coast Italian connections. I’m betting that if he woke up one morning with an 800 head in his bed the situation might improve.

You guys have raised some valid questions about the cost though. Kirk kind of nailed it when he asked about how the repair is estimated. From what I could see on the repair invoice it looked like it was being billed as a collection of engine components, as if the service department was basically going to assemble the engine. I would think that this would significantly increase both the parts and labor costs.

I know little about how this works but this may be a Polaris policy to encourage salvaging of parts rather than just providing a complete replacement engine, to what end I don’t know. My only reference is a friend who had similar engine carnage on his RMK and the cost of his repair was in the same range. Maybe some others out there have had a different experience.

Yes, I did buy two sleds from this dealer in 2013 plus the other seven new sleds I have purchased from him since 1998 (and a very expensive fishing boat). Sadly, customer loyalty doesn’t appear to be counting for much but then, it would seem that I’m the dumb one here. I hate being dumb in public.

All this being said, I think it will be resolved to my satisfaction. Stay tuned.
 
E

elf

Well-known member
Thinking about that cost again this morning made me search online for a new 5.4 crate engine for my ford. I can get that for less than $5000. Don't need one, was just curious about what that would cost.
 
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mikedrh

Member
I'll sell you a new, not reconditioned, genuine Polaris, in the box, from the factory complete short block for less than $3,500.00. No way it costs another $3,500.00 to install it.
 
goofy600

goofy600

Well-known member
mikedrh said:
I'll sell you a new, not reconditioned, genuine Polaris, in the box, from the factory complete short block for less than $3,500.00. No way it costs another $3,500.00 to install it.
Click to expand...

You said short block to me pictures look like he is going to need more than just a short block.
 
skiroule

skiroule

Well-known member
Not sure how much difference it makes price-wise but the dealer is definitely pricing it out as a long block, which I'm OK with. I think the original motor has some kind of curse on it so the less parts scavenged the better.

Wonder if I could stuff a 5.4 under the hood? It would be my first four stroke sled.
 
M

mikedrh

Member
Polaris does not sell a long block for this application but the short block listed by Polaris should really be called a long block.

The short block is a complete motor minus the intake, exhaust, ignition and recoil.

Just hate to see you digging in your pockets for money.
 
skiroule

skiroule

Well-known member
I like it even less when someone else is digging in my pockets for my money.

Thanks for clearing up my short block vs long block confusion mikedrh. I was told I would be getting a long block but obviously they meant short block, based on what you have indicated that it includes. This is good info that will help me ask some specific questions about the estimate.
 
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skeeter2010

Member
I hope to see at some point when the work is completed you give an update and what the resolution was.
We bought a Pro S 800 early March and did not even put 1 mile on yet but will be taking it back to get that additional year of warranty that was offered through Polaris because we put less than I think 300 miles on before the end of March.
 
D

Deleted member 10829

Guest
skeeter2010,

Extra warranty is a good idea on any 2 stroke engine. It is well known the issues Poo had with the old 800, but the new 800 HO released in 2015 with the new Axys platform is performing quite well by all reports. You should love it!
 
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switch07

Member
Hey Kelly, Make sure to install new batteries in the brass magnet, it will keep all the protons together in the motor and it won't explode like that!

Switch
 
skiroule

skiroule

Well-known member
It might work. Either that or some type of ejection tube that would eject loose parts like used shell casings.

We’re getting closer though. Talked to the dealer yesterday and they said they now have my new motor.

This has been a much more complicated process than one would expect. In 2013 Polaris was contracting their extended warranty coverage to a third party vendor (out of St. Petersburg, FL. - go figure). I was mistaken when I thought that the dealer service department was dealing with Polaris directly. Instead, the dealer has had to negotiate with this third party vendor rather than Polaris. Apparently this has led to some frustrating disagreements. For example, the company did not want to cover the water pump bolts. Amidst all this they argued about $5 worth of bolts.

It’s my understanding that Polaris no longer uses this provider and now underwrites its own extended warranties, which should improve this process. I have to give the dealer some credit here. It sounds like my out-of-pocket will be limited to the$50 deductible and some incidentals (anti-freeze, etc.). I’ll have the final numbers when I pick up the sled in a couple of weeks or so.
 
D

Deleted member 10829

Guest
Good news on just having to pay the deductible! :) I predicted that in an earlier post.
 
S

skeeter2010

Member
skiroule said:
It might work. Either that or some type of ejection tube that would eject loose parts like used shell casings.

We’re getting closer though. Talked to the dealer yesterday and they said they now have my new motor.

This has been a much more complicated process than one would expect. In 2013 Polaris was contracting their extended warranty coverage to a third party vendor (out of St. Petersburg, FL. - go figure). I was mistaken when I thought that the dealer service department was dealing with Polaris directly. Instead, the dealer has had to negotiate with this third party vendor rather than Polaris. Apparently this has led to some frustrating disagreements. For example, the company did not want to cover the water pump bolts. Amidst all this they argued about $5 worth of bolts.

It’s my understanding that Polaris no longer uses this provider and now underwrites its own extended warranties, which should improve this process. I have to give the dealer some credit here. It sounds like my out-of-pocket will be limited to the$50 deductible and some incidentals (anti-freeze, etc.). I’ll have the final numbers when I pick up the sled in a couple of weeks or so.
Click to expand...

Sometimes it seems like the right attitude can make all the difference when dealing with issues like this, sure you could have gone in guns blazing and spitting mad or you can take the calm approach and wait and see what they come up with. It sounds like the dealer did a good job navigating the issues they had hopefully things finish up well for you.
 
skiroule

skiroule

Well-known member
Back in the Stable

Well the Switchback is back in its stall. It sounds great - hoping that it’s a good sign. In the end, things did work out for the best (for me anyway). The actual cost was significantly lower than the initial estimate and the dealer was able to get the extended service contract company to cover everything, including new reed valves. My out of pocket for the $5400 bill was the $50 deductible plus 30 bucks for anti-freeze and spark plugs.

Pretty fired up about next year and really want to see how the 2” track performs. Equally fired up about the fact that I got the 250 TX moving under its own power today. Definitely needs a carb cleaning but that 250 is a sweet little engine.

I was supposed to be working on the yard today and not messing with sleds but after a few runs across the yard it looks pretty de-thatched so I think I’m covered.

DSCN2811_zpslhgapjrc.jpg
 
D

Deleted member 10829

Guest
Great news skiroule! I was confident that would be the outcome. It sucked your were without the sled for most of the winter, but at least it worked out the way it did.

Nice looking fleet! Most of us would like just one vintage TX let alone 3! :)
 
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