I was pretty set on ordering a new NEO this year. I was ordering early August. I had sold my R&R in spring. I was extremly happy with the conversation I had with (I don't remember his name) from NEO. So after a couple phone calls with "JOHN" from John's trailers I just didn't get the feeling he was interested in me being a customer. I went ahead and got my second R&R. To be fair, the R&R guys are not exactly gods gift to sales/customer service either, but I knew what I was getting. I had never really looked at a Neo closely. My new R&R has a little bit more attention to fit and finish than my 2012 did. It is nice hearing about first hand experiences with NEO as I will be ordering a new trailer in two years.
Just imagine how many trailers the Krupps could sell! They get it!