Opinon Needed

[maddogg]

Keep some Peroxide on hand. Our pet injested D-con and wife's uncle who's a vet recommended pouring peroxide down until it induces vomitting. The dog was fine afterwards and no vet bill.

X2 on the peroxide. I have 2 labs that get into everything. Last week our pup got under the kitchen sink and drank some Pine Sol - and we have child proof cabinets. Down with the peroxide and up with the Pine Sol.

I also take them wherever we go and only rent at pet freindly places.

For me personally, I would be upset and would probably want a refund and some compensation as it was rented as pet friendly. But I understand things happen. The vet bill seems a little steep though unless it was an emergency vet visit. Youre doing the right thing by contacting them and lesson learned on the poison.

Lesson learned for the owner's too though. When we stay somewhere the dogs are in their kennels most of the time and are also trained not to go on furniture unless invited up. My theory is that you're in someone else's property and it needs to be treated better then your own.

 

[peppermill]

Keep some Peroxide on hand. Our pet injested D-con and wife's uncle who's a vet recommended pouring peroxide down until it induces vomitting. The dog was fine afterwards and no vet bill.

Yes that we also learned in this experience. When they called in the morning that it happened and wanted to know where the closest vet was we gave them the number and they called the vet and he told them to give him peroxide and bring him in. We didn't have any but got some within 10 minutes or sooner. This incident happend on the 20th and when we talked to them on the 22nd she said vet bill was $200.00 and thought that was cheap because down where they live it would have been $500.00 or more. Then we talked to them later that evening and she said after they get home they would have to continue to take the dog to the vet and it would be $500.00. Whatever the cost it was a lesson learned by us. We just want to make it right with them and for people to understand that this was a huge oversight on our part. This will not happen again. Like I said no more poison.

 

[polarisrider1]

Because we are not trying to hide anything. Just thoght that maybe the dog owners might post something and we don't want people to think we are nasty people and that we are trying to something. Yes it was an unfortunate situation and we do feel bad that is why we are not charging them. We will now no longer have poison in the house. We will go with glue traps. We won't even put in the old fashioned traps. As far as how the dog is as far as we now he is ok. After this happend they stayed in with the dogs (3) to make sure and give him his meds. On the third day the vet told them it would be ok for them to go and ride and leave the dog which they did. We left on the 23rd so I am assujming they rode the rest of their stay. They did say that when they got back home they have to take in a few times just to be on the safe side. I hope you understand what I am trying to say. Don't want people to think we are nasty non caring people. It was just an unfortunate accident that happend. We don't have pets and all of our children are all grown and don't live at home. After so many years of not having kids at home anymore and no pets we just didn't think of it. Again we hope everyone understands and realize we are trying to make it right.

For those of us who have met you, we know you would not ever do anything to hurt anyone including your business. I have the same poison in my cabin for mice. I have the tray in a small box with holes for the mice to get in but not dogs or cats works well. I would pay all vet bills and refund entire stay and apoligize big time and hope that will cover their grief. Our dogs are family and I would be a mess from this if it happened to me, but I would forgive an accident. Don't worry about lose control on this one. Do what's right for them.

 

[jonesin]

Personally, I think that it is refreshing to see you handling this situation the way you are, these days people tend to avoid responsibility, make excuses and point fingers. Keep up the good work!

 

[jonesin]

ha, I just posted this and then the next thing I see how you saved someones weekend, the GOOD GUYS will win in the end, again, keep up the good work!

 

[michaeladams]

unfortunatly vets and animal hospitals will pull on the heart strings for maximum dollar when the antidote for decon is a good helping of pepto bismol and shot of vitamin k. a good farm vet will be honest with you but a normal left wing vet will soak you for thousands.hope it all worked out.

 

[snow_monkey]

You need to turn in a claim to your insurance company. The second you cut a check or help pay for expenses you open yourself up for alot of grief.

 

[rsvectordude]

Hats off to you at Peppermill if you decided to refund the money. An honest oversight and want to make good on it. I would recommend your facilities to anyone asking after you went out of your way to make it right..

 

[cdsprague]

Wow!! I am a bit surprised by a few posts on this topic!! But of course I know I shouldn't be to surprised!! Really?....

I have stayed at the Peppermill, and I also have dogs, and at the time our dog stayed with us. We had no problems.

Everyone seems to forget the dog owners should have some responsibility here!! That is a big problem these days. Nobody wants to be responsible. They expect someone else to be responsible for them. Anyway, why didn't the dog owners watch their dog closer? They just let it run wild in someones house? Really?... How hard is it to keep an eye on your child and or dog? Really?...

You all that jumped on Cindy and Daryl for leaving mouse poison out must not be human, because that is what they are, human. And the human race makes mistakes! That is how we all learn. Some feel as if they were born knowing everything!! Really?... The dog sounds like it is fine, They probably didn't need to take it to the vet. Doo you know how much mouse poison it would have to eat to kill it? Probably more than was there.

Sound to me like the peppermill is going above and beyond to take care of these people! Way to go!!

 

[Admin]

Well, cdsprague seems as though your post was pretty much directed towards me with the frequent references to "really?", so here is my rebuttal.

I could not agree with you more about the responsibility issue. Seems as though most folks these days want to go about life without owning up to much responsibility at all. It's almost as if they were born in this country and by that fact alone have some sort of automatic entitlement to anything they want, any time they want.

I guess our differences occur with who should be responsible in this instance. I believe the owner of a business that rents out a lodging unit should be responsible for making sure there is nothing in that rental unit that would harm a person, say like poison (Peppermill openly admitted in their first post that they "always have poison out" in this particular unit) being put out where it can be gotten into. I do not believe that the renter should assume there is poison out and be on the look out for it- especially if they were never warned about it.

Call me irresponsible if you like, but when I go and stay at a motel, hotel, condo or home, I just assume that there will be no poison left out that myself or any other member of my family can get into. If I am warned in advance of poison being put out, then that is different.

I can also say that the facts of the matter have also changed significantly since I posted. Peppermill has admitted their mistake and has done everything they can to make things right. To me that shows that they are very responsible folks and caring for their customers. It was an accident and we all know these things happen. What is important is how things are handled after wards and in my opinion, things could not have been handled by them any better or responsibly. I hope that the dog ends up being just fine and that only good things happen to all involved from this point on.

-John

 

[fusionfool]

Because we are not trying to hide anything. Just thoght that maybe the dog owners might post something and we don't want people to think we are nasty people and that we are trying to something. Yes it was an unfortunate situation and we do feel bad that is why we are not charging them. We will now no longer have poison in the house. We will go with glue traps. We won't even put in the old fashioned traps. As far as how the dog is as far as we now he is ok. After this happend they stayed in with the dogs (3) to make sure and give him his meds. On the third day the vet told them it would be ok for them to go and ride and leave the dog which they did. We left on the 23rd so I am assujming they rode the rest of their stay. They did say that when they got back home they have to take in a few times just to be on the safe side. I hope you understand what I am trying to say. Don't want people to think we are nasty non caring people. It was just an unfortunate accident that happend. We don't have pets and all of our children are all grown and don't live at home. After so many years of not having kids at home anymore and no pets we just didn't think of it. Again we hope everyone understands and realize we are trying to make it right.

Just a precaution on the glue traps. We had a neighbor up at the cabin, that had put out the glue traps. They found a mouse had gotten the glue trap stuck to his but, and drug it across the carpet. Nasty streak of glue in the carpet, was able to be removed with solvent, but nasty mess none the less.

 

[Firecatguy]

I would like to add this also....my post was never ment to jump all over Cindy And Derell they are great people and this was a sad mistake that all here have learned from...glad the pup was ok and I know after staying with them that this was just that a BIG MISTAKE.......I dont think anyone here was trying to hurt peppermills good rep....Dogs are more than pets to alot people more like children!!!!

 

[ibendwire]

Just a precaution on the glue traps. We had a neighbor up at the cabin, that had put out the glue traps. They found a mouse had gotten the glue trap stuck to his but, and drug it across the carpet. Nasty streak of glue in the carpet, was able to be removed with solvent, but nasty mess none the less.

I agree with the comment on the glue trap. I will add that they make mouse traps now that work like the old mouse traps but are more pet friendly. They capture and eliminate the mouse but if a dog snaps it the dog will not be injured. We used to use the glue traps and they are nasty if you touch them or if a dog was to get it on their fur. My wife found the traps at Fleet Farm. We have two small dogs and one of them got curious and activated the trap. Other than being startled, nothing happened to the dog.

 

[Admin]

As long as we are on the topic of methods to deal with mice. I learned from the pros that you do not want to use a method that involves bait like the snap traps and poison. They actually just attract the mice from all over and even though you may kill the one that ventures into the trap or eats the bait, more will follow, as they follow scents left by those that came before them.

The best devices to use are the ones that just trap the animal and use no attractant. I have seen small one animal traps in hardware stores and even Walmart and have seen the multi animal traps in farm and garden supply catalogs.

Good luck trying to stop these buggers. They can fit through holes with a diameter as small as a dime. Spray foam is your best bet to seal them off from getting inside.

After 4 years of dealing with them, I think I finally sealed them off this autumn. Next time I will listen to my wife when we are building and she says: "We should seal that up, a mouse can get through there."!

-John

 

[Firecatguy]

As long as we are on the topic of methods to deal with mice. I learned from the pros that you do not want to use a method that involves bait like the snap traps and poison. They actually just attract the mice from all over and even though you may kill the one that ventures into the trap or eats the bait, more will follow, as they follow scents left by those that came before them.

The best devices to use are the ones that just trap the animal and use no attractant. I have seen small one animal traps in hardware stores and even Walmart and have seen the multi animal traps in farm and garden supply catalogs.

Good luck trying to stop these buggers. They can fit through holes with a diameter as small as a dime. Spray foam is your best bet to seal them off from getting inside.

After 4 years of dealing with them, I think I finally sealed them off this autumn.

-John

I use dryer sheets at cabin and in stored cars....never seen any issues with mice that way....might be good luck or might be the dryer sheets not sure yet.....

 

[ibendwire]

As long as we are on the topic of methods to deal with mice. I learned from the pros that you do not want to use a method that involves bait like the snap traps and poison. They actually just attract the mice from all over and even though you may kill the one that ventures into the trap or eats the bait, more will follow, as they follow scents left by those that came before them.

The best devices to use are the ones that just trap the animal and use no attractant. I have seen small one animal traps in hardware stores and even Walmart and have seen the multi animal traps in farm and garden supply catalogs.

Good luck trying to stop these buggers. They can fit through holes with a diameter as small as a dime. Spray foam is your best bet to seal them off from getting inside.

After 4 years of dealing with them, I think I finally sealed them off this autumn. Next time I will listen to my wife when we are building and she says: "We should seal that up, a mouse can get through there."!

-John

I forgot to mention that I was using the traps to catch the mice already in the cabin. If you don't address the areas where they are coming in it will be a losing battle. I sealed everything I could find with caulk and spray foam. You must seal everything. They can fit into holes as small as 1/4 inch. The cabin has been neglected for several years and I was told (I mean asked by my wife) to seal this place up! Over the course of several months we caught about two dozen mice and two chipmonks! However, the last several months have been rodent free. I think the place is finally sealed.

 

[cdsprague]

I use dryer sheets at cabin and in stored cars....never seen any issues with mice that way....might be good luck or might be the dryer sheets not sure yet.....

Just a note, I have seen people use dryer sheets to keep the mice away and it didn't work, they chewed them up and made them into bedding! Nothing better than freshly washed sheets to sleep in!!

 

[t_man]

X2 on dryer sheets not working

The mice made several nice beds out of shredded dryer sheets in our cabin a couple of years ago. The sheets didn't seem to deter them at all.

 

[castrnbrg]

Cindy & Darryl,

I truly hope that you follow through and do compensate the dog owners!

I know if it were my dogs, I would have been beside myself. They are just as much a part of our family as anyone of us. I am sure most of the readers here all followed John's medical situations with his dogs a few years back and can sympathize with the owners.

I suggest you ask for copies of all of the required medical bills from while they were up there and from when they got home as I am sure follow up tests would have been needed and justified.

I also agree that reimbursing them for their trip, since it was interrupted by your mistake, is very much appropriate.

The suggestion of getting your insurance involved is a good one. That way a full and final settlement can be agreed upon. I assume you have insurance as any responsible business owner would!

Last point that I find confusing, is why you would ask in a pubic forum like this, what our opinion is? Doing it as a preemptive measure seems cold.

If you are truly customer friendly (and yes I have stayed at several of the Peppermill houses over the years and had no problem that were not resolved) then take care of this customer as well as you have many others!

Just my 2 cents!

Neil

 

[arctiva]

Offering to pay vet bills and pay for there stay is a stand up thing to do. But in this day and age the proper thing to do is call your insurance company and report the situation and let them handle it.