Ski Doo and Rob's
I have been dealing with Rob's for many years (15?). I drive by at least one Ski Doo dealership to get to his place. I don't know what your negative experience was, but everyone has a negative story about every dealer - me too. Stuff breaks, disagreements start. Stuff is expensive, disagreements continue. As far as service is concerned, Scott in service is the best I know of. When I need service, the first thing we talk about is when my next scheduled ride is. I always get my sled back in time. One day I expect that won't be the case, likely due to BRP not having a part though. But like snowbuff, they get a lot of my money and I'm sure that doesn't hurt.
Ever try to get into Engelhart's with a trailer? Good luck turning around and getting out depending on traffic. It's a zoo. I stop in and buy parts from time to time, but would never consider purchasing or servicing a sled there due to their location. I do like the fact that they have mountain gear!